IT Support for Professionals
IT partners and system houses benefit from the reliability and accessibility of our support. This support is available to all partners free of charge from the start of the partnership.
Securepoint's support department is one of the most important departments in the company and it is there for you. 40 highly qualified employees support you directly from our company headquarters in northern Germany. The exceptional ratings of our support in the latest "techconsult Professional User Rankings" show that this service is well received in the channel.
Support for every level
1st Level Support
As an end customer with a valid support contract, you can contact us directly by phone or e-mail. If you do not have a support contract, please contact your service provider - your Securepoint partner - directly.
2nd level Support
Ticket system in the reseller portal for registered contractual partners: Create tickets directly and view the processing status at any time. Certified Partners and Premium Partners are given special consideration by our support.
You need us directly on your machine? Download our remote support! Please note that this is an executable .EXE file.
Would you like to see a particular feature or offer? Write it in the wish box and the community will vote!