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IT Support for Professionals

IT partners and system houses benefit from the reliability and accessibility of our support. This support is available to all partners free of charge from the start of the partnership.

Securepoint's support department is one of the most important departments in the company and it is there for you. 40 highly qualified employees support you directly from our company headquarters in northern Germany. The exceptional ratings of our support in the latest "techconsult Professional User Rankings" show that this service is well received in the channel.

Support for every level

Securepoint Mitarbeiter vom IT-Support

1st Level Support

As an end customer with a valid support contract, you can contact us directly by phone or e-mail. If you do not have a support contract, please contact your service provider - your Securepoint partner - directly.

Support-Mitarbeiterin von Securepoint im Telefonat mit einem Kunden.

2nd level Support

Ticket system in the reseller portal for registered contractual partners: Create tickets directly and view the processing status at any time. Certified Partners and Premium Partners are given special consideration by our support.

Project support

When required, we can accompany your projects from planning to implementation - even on site. Take advantage of our team's expertise in a wide range of industries and applications.


Contact & Support Tools

Ticket System

As a registered partner, open a ticket via the Reseller Portal.


You can reach us by telephone
from 08:00 - 18:00
Tel: 04131 - 2401 10


Send an email with your request to

Remote Support

You need us directly on your machine? Download our remote support! Please note that this is an executable .EXE file.

Support Forum

Exchange ideas with other partners and our support team.


Manuals, changelogs, FAQ: The latest comprehensive reference work on our products

System status

Check out how the Securepoint systems are running. Click here to view a live update.

Wish box

Would you like to see a particular feature or offer? Write it in the wish box and the community will vote!