No matter what the reasons are for problems with projects: our support team is there to help you with words and deeds.
As a Securepoint partner, you receive comprehensive service and support by phone, e-mail or remote maintenance from the very first minute.
The 30-strong support team at our headquarters in Lüneburg consists entirely of trained IT professionals.
Optionally, we accompany your projects from planning to implementation - alternatively also at your or the customer's site.
Second Level Support comes at no extra cost for Securepoint partners.
Please contact our german-speaking support via the ticket system at the reseller-portal*.
You can independently create tickets and view the current processing status at any time.
* Access to the reseller-portal is only possible for registered contract partners. If you have no access data, please register as a reseller at: https://my.securepoint.de/index/register
If you are an end customer and have signed a support contract with Securepoint, then please get in touch using the telephone number listed below or send an email to support.
|Remote help:||Remote tool (EXE file)|
|Forum/online help||Securepoint support forum|
You receive qualified support within a matter of minutes.
First Level Support for end customers without a support contract is provided directly on site by your Securepoint partner.
You can also visit our Securepoint support forum or our FAQ/knowledgebase system.
The remote help tool allows us to give you further assistance directly and quickly. Simply download the QuickSupport-Tool:
"Securepoint provides superb free of charge support. We had a problem with a VoIP-VPN telephone recently. The support representative applied himself to the task straightaway and did everything in his power to solve the problem as quickly as possible. It was a great pleasure to work with him. If only support representatives from other companies were as committed!"Benjamin Fischer
Röder Elektro GmbH