Expert service and support for our partners

Wir unterstützen
Sie

Egal, aus welchen Gründen es bei Projekten zu Problemen kommt: unser Support-Team steht Ihnen mit Rat und Tat zur Seite.

Uneingeschränkter
Support

Als Securepoint-Partner erhalten Sie von der ersten Minute an umfassenden Service und Support per Telefon, E-Mail oder Fernwartung.

Ausgebildete
Profis

Das 30-köpfige Support-Team in unserer Firmenzentrale in Lüneburg besteht durchweg aus ausgebildeten IT-Profis.

Projekt-
begleitung

Optional begleiten wir Ihre Projekte von der Planung bis zur Umsetzung – alternativ auch bei Ihnen bzw. beim Kunden vor Ort.

Support for partners

Second Level Support comes at no extra cost for Securepoint partners.

Requests from certified partners (Certified Partner and Premium Partner) are given special consideration by our support. The practical content from the training courses guarantees an optimal interaction between your technicians and our support team.

Please contact our german-speaking support via the ticket system at the reseller-portal*.
You can independently create tickets and view the current processing status at any time.

* Access to the reseller-portal is only possible for registered contract partners. If you have no access data, please register as a reseller at: https://my.securepoint.de/index/register

First Class Support (PDF)

Support for end customers with a support contract

If you are an end customer and have signed a support contract with Securepoint, then please get in touch using the telephone number listed below or send an email to support.

Securepoint support hotline and remote help

Phone:	+49 4131/2401-10
Ticket-system:	Reseller-Portal
Email:	support@securepoint.de
Remote help:	Remote tool (EXE file)
Forum/online help	Securepoint support forum
Wiki/knowledge database:	FAQ/knowledgebase

You receive qualified support within a matter of minutes.

Support for end customers without a support contract

First Level Support for end customers without a support contract is provided directly on site by your Securepoint partner.

You can also visit our Securepoint support forum or our FAQ/knowledgebase system.

Best manufacturer.
Best products.

Remote help tool

The remote help tool allows us to give you further assistance directly and quickly. Simply download the QuickSupport-Tool:

Download →

Customer opinion

"Securepoint provides superb free of charge support. We had a problem with a VoIP-VPN telephone recently. The support representative applied himself to the task straightaway and did everything in his power to solve the problem as quickly as possible. It was a great pleasure to work with him. If only support representatives from other companies were as committed!"
Benjamin Fischer
Röder Elektro GmbH