Securepoint Support

We support

No matter what the reasons are for problems with projects: our support team is there to help you with words and deeds.


As a Securepoint partner, you receive comprehensive service and support by phone, e-mail or remote maintenance from the very first minute.


The 30-strong support team at our headquarters in Lüneburg consists entirely of trained IT professionals.


Optionally, we accompany your projects from planning to implementation - alternatively also at your or the customer's site.

Support for partners

Second Level Support comes at no extra cost for Securepoint partners.

Requests from certified partners (Certified Partner and Premium Partner) are given special consideration by our support. The practical content from the training courses guarantees an optimal interaction between your technicians and our support team.

Please contact our german-speaking support via the ticket system at the reseller-portal*.
You can independently create tickets and view the current processing status at any time.

* Access to the reseller-portal is only possible for registered contract partners. If you have no access data, please register as a reseller at:

Support for end customers with a support contract

If you are an end customer and have signed a support contract with Securepoint, then please get in touch using the telephone number listed below or send an email to support.

Securepoint support hotline and remote help

Phone: +49 4131/2401-10
Ticket-system: Reseller-Portal
Remote help: Remote tool (EXE file)
Forum/online help Securepoint support forum
Wiki/knowledge database: FAQ/knowledgebase


You receive qualified support within a matter of minutes.

Support for end customers without a support contract

First Level Support for end customers without a support contract is provided directly on site by your Securepoint partner.

You can also visit our Securepoint support forum or our FAQ/knowledgebase system.

Best manufacturer.
Best products.

Remote help tool


The remote help tool allows us to give you further assistance directly and quickly. Simply download the QuickSupport-Tool:

Customer opinion

"Securepoint provides superb free of charge support. We had a problem with a VoIP-VPN telephone recently. The support representative applied himself to the task straightaway and did everything in his power to solve the problem as quickly as possible. It was a great pleasure to work with him. If only support representatives from other companies were as committed!"

Benjamin Fischer
Röder Elektro GmbH